At Team Tours Ltd we recognise that organising a sports tour can seem like quite a task and along the way you and your party members may have questions that require an answer. The FAQ's below will answer some of the most common questions about organising a team tour however should you have any other questions please do get in touch.
- WILL THE MONEY THAT WE PAY TO YOU BE PROTECTED?
Yes, we are a member of Protected Trust Services. All payments are made into an independent trust account which is managed by the trustees. All money is protected so we are not able to access it until after the tour has been completed and all suppliers have been paid. More info about how your money is protected can be found here: Protected Trust Services
- WHAT WAS YOUR REFUND AND CANCELLATION POLICY DURING THE COVID-19 CRISIS?
At Team Tours Ltd we always try to make the correct decision for our clients and when the crisis struck it threw the travel industry into chaos. We cancelled all trips until the middle of June 2020 and offered all touring teams a full refund. All except for one team were given full refunds and one team has decided to travel in 2021. We are constantly reviewing the dates as the FCO give their advice.
- TOO WHAT DESTINATIONS DO YOUR TEAMS TRAVEL?
As well as within the UK, in recent years teams have travelled to France, Belgium, Holland, Luxembourg, Andorra and Germany. We have many other destinations that are further afield such as Spain, Portugal, Croatia, Italy plus more if required. The destinations that are further afield generally require flights which can increase the cost of a tour significantly.
- CAN TEAM TOURS LTD ARRANGE FRIENDLY MATCHES?
Yes, we now work with lots of groups that don't want the pressure of being involved in a tournament and prefer to have a more sociable trip. For these teams we will organise as many or as few games as they require and build their itinerary around them.
- DO YOU HAVE OTHER TOURNAMENTS AVAILABLE THAT ARE NOT LISTED ON YOUR WEBSITE?
Yes, we have lots of other tournaments available for all sports, ages, genders and abilities. We have access to smaller provincial tournaments if the large commercial tournaments are not your preferred option.
- WHAT ARE THE MINIMUM/MAXIMUM NUMBER OF PEOPLE THAT CAN TRAVEL ON A TOUR?
There are no limits however be aware of the sport that you will be playing as there may be a minimum squad size. For larger groups of 60+ it can mean that the choice of accommodation options may become smaller due to the availability and acceptance of groups rules by the supplier.
- THE UK HAS LEFT THE EU SO IS MY EHIC HEALTH CARD STILL VALID?
It is currently valid until January 1st 2021 although it is not known yet if it will be valid after that date. The British Government recommends that any British National that is planning a trip abroad should buy travel insurance with healthcare cover included. If there are any updates to this timeline we will update our website accordingly.
- A MEMBER OF OUR TEAM HAS SPECIFIC DIETARY REQUIREMENTS, CAN THIS BE CATERED FOR?
Yes, this question will be asked of your group at a very early stage of the planning, particularly if staying at an accommodation where meals will be provided.
- CAN WE REPLACE A TRAVELLING TEAM MEMBER IF THEY ARE UNABLE TO TRAVEL?
This is quite straight forward if travelling by coach and as long as we have enough time to notify the relevant parties such as suppliers. If this is a last-minute decision, room configurations will have been decided so it might be difficult to change rooms and their occupants around. If an extra room is required it would need to be paid for. If changing flight details there are very often administration fees to be considered which can vary by airline.